Start-ups and small businesses are particularly susceptible to logistical issues. Less staff and smaller budgets can rob a company of stability and potential.

The long-term survival of any business depends on its resilience and logistics.  Systems can make or break a business. Especially the efficient flow of supplies and products which is vital to growth.

Logistical errors and customer service problems may cause disgruntled customers – stunting growth. A small delay here and there, can ruin a reputation that is being formed.

Delays, unexpected glitches, incorrect estimation of order delivery times, will not only ... »

Whether you already have an e-commerce business or are currently setting one up, there is one element that can make or break your business… your delivery partner.

Picture this, you spend a lot of time and money working with a professional team of designers and web developers to create the best online experience so that your customers enjoy visiting your site and shopping on it. You send that delightfully crafted email after the order has been placed with all the details they need to contact you and a preview of their order to get them excited about ... »

Companies reacted in many ways. Some went remote, others restructured, a few took the opportunity to shine with CSR (Corporate Social Responsibility) activities in aid of front-liners a.k.a health workers. Some showed their true colours, others took care of their staff and their families. It all put a big spotlight on businesses to show their true nature.

Shoppers had more time to talk, ask, research and think. Impulsive buys became a thing of the past. The online shopper has come of age and is now more savvy and exigent. Acquiring new customers, retaining old ones ... »

Companies that are keeping afloat in the current unprecedented situation did two things every business can and should do:

1.  Embrace change.
Change is the only constant in business, and sometimes the change needs to be radical in the face of a difficult situation. Those who resist change, often perish and disappear. Those who innovate and adapt, survive and thrive.

2.  Moved all or part of their operation online.
Moving online is a move all businesses needed to make anyway. The current situation has however put special urgency for this to ... »

Whether you’re a big or small eCommerce operation, a start-up, an established large enterprise or anywhere in between, you cannot escape the need for warehousing.

Warehousing is the first step when setting up or expanding any eCommerce business. Online shops can quickly scale so the decisions taken at the warehousing stage can have an impact on the long-term scalability and profitability of your business.

Warehousing is at the core of any product based online business. Goods need to be physically stored somewhere. This storing process is called warehousing. In eCommerce the term also refers ... »

Although you can be really efficient in your work, if the fruit of your hard work a.k.a those documents piled on your desk take days to reach your client, then the project still stalls.

Delivering documents, even if you batch them all in one day can be really time-consuming. It also takes away precious focus time from your core business – even if you delegate it to your assistant who has other things to do.

Have you ever stopped to think how much that traffic time is actually costing your business?

If ... »

Most people had to get their head around buying online. Businesses that adapted to this quickly are already benefiting. Any business that wants to survive the next 5 years needs a smooth-running online platform for their business. As a business owner this should be part of your business resilience strategy.

UK and local eCommerce
Due to Brexit buying from UK online shops can now be more expensive. Whilst the UK online shops will most probably still be charging the UK VAT, on entry into Malta apart from the import clearance fees, import VAT and possibly ... »

Many companies have recently been forced to take their operations online. This means that competition in eCommerce is at an all-time high, but so are online sales. But selling online is not as easy as putting your products on a website. You can have the best products in your industry, but if your customer journey and logistical fulfilment don’t delight your customers, you will have too little return customers to sustain your business.

Your website is not just an extension of your business. It is a paradigm shift, a new business inside your business. It is ... »

Holidaymakers would want to feel safe post travel bans even though it is early to say when international travel might restart.

It is a fact that many airports are looking at measures to cater for travellers to feel safe when travel measures are uplifted. These include the two-metre distancing, hand sanitising and spreading passengers more evenly across terminals.

• London: To sound familiar with the current government guidelines, measures for essential travellers have already been introduced.
• USA: In line with the official guidelines, the Transport Security Administration advises that before and after the ... »