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Good morning | Wednesday, 22nd September 2021

Blog Archive

The perfect time to boost your business: Boost your service now to retain clients

Posted on Thursday, August 12th, 2021

However, we’re not out of the woods yet, there could be more lockdowns, as this is happening in other countries. This uncertainty will stay with us for a while longer but newly forged online shopping habits are certainly here to stay.

E-commerce has become an important part of any local business as people are now accustomed to it. Saving a few hours a week by shopping for groceries and weekly needs online is definitely a perk few are willing to do without. Spending is also up.

With 80% of the population now vaccinated, people are ... »

Same-day delivery: The next evolutionary step in parcel logistics

Posted on Wednesday, June 23rd, 2021

If you’ve lived in London or any major European city in the last five years, you know the luxury of same-day delivery from Amazon. Buyers don’t need to nip out for that thing they forgot to buy. They can order online and have it delivered to their doorstep before sunset.

Amazon can’t do that in Malta because we’re an island, but Miles Express is stepping in to provide this sought-after service to e-commerce companies who want to fill this market gap.

It sounds like the epitome of luxury, but in reality, ... »

10 top tips for packaging your parcel

Posted on Monday, June 14th, 2021

Every parcel is an opportunity to impress and a ticket to customer brand love or customer complaints. Given a choice, everyone wants to make a great impression – a lot of time and money is invested in making the package look just right.

At Miles Express, we understand how important every parcel is to you and to the receiver. It is therefore important to us. We are committed to ensuring your parcel reaches its destination in pristine condition.

Here are 10 tips for merchants who want to ensure every package arrives in tip-top condition:

1. ... »

How start-ups and small businesses can grow by outsourcing their logistics

Posted on Friday, May 21st, 2021

Start-ups and small businesses are particularly susceptible to logistical issues. Less staff and smaller budgets can rob a company of stability and potential.

The long-term survival of any business depends on its resilience and logistics.  Systems can make or break a business. Especially the efficient flow of supplies and products which is vital to growth.

Logistical errors and customer service problems may cause disgruntled customers – stunting growth. A small delay here and there, can ruin a reputation that is being formed.

Delays, unexpected glitches, incorrect estimation of order delivery times, will not only ... »

What to look for in a delivery partner

Posted on Friday, April 30th, 2021

Whether you already have an e-commerce business or are currently setting one up, there is one element that can make or break your business… your delivery partner.

Picture this, you spend a lot of time and money working with a professional team of designers and web developers to create the best online experience so that your customers enjoy visiting your site and shopping on it. You send that delightfully crafted email after the order has been placed with all the details they need to contact you and a preview of their order to get them excited about ... »

Customer Loyalty in a Disruptive World

Posted on Monday, April 19th, 2021

Companies reacted in many ways. Some went remote, others restructured, a few took the opportunity to shine with CSR (Corporate Social Responsibility) activities in aid of front-liners a.k.a health workers. Some showed their true colours, others took care of their staff and their families. It all put a big spotlight on businesses to show their true nature.

Shoppers had more time to talk, ask, research and think. Impulsive buys became a thing of the past. The online shopper has come of age and is now more savvy and exigent. Acquiring new customers, retaining old ones ... »

How to Move your Business Online

Posted on Monday, March 29th, 2021

Companies that are keeping afloat in the current unprecedented situation did two things every business can and should do:

1.  Embrace change.
Change is the only constant in business, and sometimes the change needs to be radical in the face of a difficult situation. Those who resist change, often perish and disappear. Those who innovate and adapt, survive and thrive.

2.  Moved all or part of their operation online.
Moving online is a move all businesses needed to make anyway. The current situation has however put special urgency for this to ... »

Finding the right warehousing solutions for your eCommerce business

Posted on Monday, March 22nd, 2021

Whether you’re a big or small eCommerce operation, a start-up, an established large enterprise or anywhere in between, you cannot escape the need for warehousing.

Warehousing is the first step when setting up or expanding any eCommerce business. Online shops can quickly scale so the decisions taken at the warehousing stage can have an impact on the long-term scalability and profitability of your business.

Warehousing is at the core of any product based online business. Goods need to be physically stored somewhere. This storing process is called warehousing. In eCommerce the term also refers ... »

Document Courier Delivery

Posted on Tuesday, February 23rd, 2021

Although you can be really efficient in your work, if the fruit of your hard work a.k.a those documents piled on your desk take days to reach your client, then the project still stalls.

Delivering documents, even if you batch them all in one day can be really time-consuming. It also takes away precious focus time from your core business – even if you delegate it to your assistant who has other things to do.

Have you ever stopped to think how much that traffic time is actually costing your business?

If ... »

Why every retail business needs an online shop in 2021

Posted on Wednesday, January 13th, 2021

Most people had to get their head around buying online. Businesses that adapted to this quickly are already benefiting. Any business that wants to survive the next 5 years needs a smooth-running online platform for their business. As a business owner this should be part of your business resilience strategy.

UK and local eCommerce
Due to Brexit buying from UK online shops can now be more expensive. Whilst the UK online shops will most probably still be charging the UK VAT, on entry into Malta apart from the import clearance fees, import VAT and possibly ... »